Virgin Mobile infuriates customers with 2Mbps 3G download speed cap

Virgin Mobile customers will not be too pleased to learn that their network is restricting mobile broadband download speeds to just 2Mbps.

After some users took to support forums to complain about a perceived slowing of 3G services, a company representative confirmed that a speed cap had been implemented late last month.

The representative said that the deliberate slowdown was to ensure there was enough of the company's bandwidth to ensure all users could make good use of the service.

While download speeds are now capped at 2Mbps, upload speeds are also restricted to 0.5Mbps.

Good service for all?

The post on the support site read: "I've received confirmation that we're trialing a speed cap which has been in place since mid-Feb and is applicable to Contract and PAYG customers, but excludes Mobile Broadband.

"The current cap is 2Mb/s download, 0.5Mb/s upload. We are doing this to ensure we can offer a good level of service to all customers."

Users have naturally responded angrily to the admission, registering their displeasure on the support forums, although a couple of users said a quick call resulted in them being exempted from the trial.

Others have complained to the Advertising Standards Agency, claiming that 'truly unlimited' data contracts must equate to more than just volume, but also forbid speed throttling too.